Warranty Claim Information
IRONBULL Canada warrants the original retail purchaser that our new products are free from defects in material and workmanship for the time frames set forth below. If a defect is found in a IRONBULL Canada product within the limitations outlined in this warranty statement, IRONBULL Canada, at its sole discretion, will repair, replace or credit the product.
! IMPORTANT NOTICE !
*Product must be returned and received by the Tilbury, ON Dealer facility before a replacement item can sent in exchanged. The shipping cost of the returned item, back to the facility, is not covered by IRONBULL CANADA
** The returned product is subject to a review upon arrival before a replacement product is shipped or a credit is issued to the user. A 20% restocking/assessment fee of the initial order will be deducted from your credit if a refund it required. If any pieces of the unit appears to have been removed by the end-user and not included in the return of the product, then the refund agreed upon amount is void and cost of the missing part may be charged to the purchaser.
This warranty is limited to defects that occurred during regular operational use. This warranty does not cover failures due to lack of service, negligence, abuse or misuse. Including, but not limited to, freezing damage, alterations, chemical deterioration, scale build-up, rust, corrosion, thermal shock, thermal expansion, transportation damage, oil changes, valve adjustments, fuel system maintenance or using incorrect repair parts. Furthermore, Using the wrong fuel, water or power supply is considered a form of misuse.
This warranty also does not cover normal wearing items such as O-rings, valves, seals, filters, sparkplugs or packings. These are considered to be maintenance items.
IRONBULL Canada expressly disclaims liability for injuries to persons or property or for incidental damages, rental loss, time loss, transportation costs, or consequential damages. It is the buyer’s responsibility to ensure the correct installation and application of the product purchased.
THE WARRANTY CONTAINED HEREIN IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OR FITNESS FOR A PARTICULAR PURPOSE.
IRONBULL Canada does not authorize any of its dealers, service centers, agents, employees or any other party to expand, extend or modify the scope of this warranty in any manner on behalf of IRONBULL Canada.
Brand name engines including HONDA, VANGUARD,
KOHLER and BALDOR require their warranty claims
to be evaluated and processed at their respective
authorized service centers. Locations can be located on their respective websites
PROCEDURE
In the event of a technical issue with any IRONBULL Canada product, the first action is to contact the IRONBULL Canada technical team by email at support@ironbullcanada.com
*Please have the following information available at the time of contacting IRONBULL Canada:
Model or part number of the product
Serial number of the product (if applicable)
Proof of purchase by the end user
Description of the failure
Troubleshooting steps already taken
Where the unit is physically located
Picture(s) of the overall unit and areas of concern
Serial number of the product (if applicable)
Proof of purchase by the end user
Description of the failure
Troubleshooting steps already taken
Where the unit is physically located
Picture(s) of the overall unit and areas of concern
If the IRONBULL Canada technical team cannot troubleshoot and correct the problem or determine warranty, the product will be directed to the nearest repair depot* for warranty consideration. Authorized repair depots can be found at: www.bepowerequipment.com/service-centers
TIME FRAMES
ENGINE/MOTORS
HONDA GX: 3 YEARS
VANGUARD: 3 YEARS*
KOHLER: 5 YEARS*
POWEREASE 2 YEARS*
BALDOR: 2 YEARS
BATTERIES: 6 MONTHS
ACCESSORIES: 90 DAYS
PRESSURE WASHER
AXIAL PUMP: 1 YEAR
TRIPLEX PUMP 2 YEARS
HOT WATER COIL 3 YEARS
HOT WATER BURNER 18 MONTHS
ELECTRONICS 1 YEAR
*After Registration