Privacy policy

PRIVACY POLICY

Last updated: October 14, 2025

IRONBULL Canada operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). IRONBULL Canada is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, register a product, submit a warranty, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information as described below.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified data.

We may collect or process the following categories of personal information depending on how you interact with our Services, where you live, and as permitted or required by applicable law:

Contact details – name, billing and shipping addresses, phone number, and email.
Financial information – payment details (credit/debit card info, payment confirmations).
Account information – username, password, security questions, preferences, and settings.
Transaction details – items viewed, added to cart, purchased, returned, exchanged, or cancelled.
Warranty registration data – product model, serial number, purchase details, and service history for warranty verification and fraud prevention.
Communications – information included in customer service inquiries or support requests.
Device and usage information – device type, browser, network, IP address, referring website, pages visited, and actions taken. This information is collected to help us understand customer shopping behaviors, improve user experience, and support fraud detection and prevention efforts.
Marketing preferences – email subscription details when you opt in to receive marketing communications.

2. SOURCES OF PERSONAL INFORMATION

We collect personal information from:

Direct interactions – when you create an account, make a purchase, register a product, submit a warranty, or contact us.
Automated technologies – including cookies and analytics tools that collect data about your device and browsing.
Service providers – who help us operate our business (e.g., payment processors, shipping carriers, analytics providers).
Partners and third parties – including marketing and review platforms when you interact with their tools on our site.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your information to:

Provide and improve the Services – process payments, fulfill orders, arrange shipping, manage accounts, and deliver personalized experiences.
Warranty management – record unit details, verify warranty coverage, and prevent fraudulent claims.
Marketing and promotions – send marketing emails or show you relevant ads (only if you opt in). You can unsubscribe at any time.
Security and fraud prevention – authenticate accounts, detect unauthorized activity, and secure our systems.
Customer support – respond to inquiries and provide after-sales service.
Legal compliance – meet regulatory requirements and respond to lawful requests.

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your information in the following circumstances:

To service providers – such as Shopify, payment processors, shipping carriers, and analytics providers.
To marketing and analytics partners – including Google Analytics, Meta (Facebook/Instagram) Pixel, Yotpo Reviews, Trustify, and other third-party platforms used for advertising, analytics, and product reviews.
When directed by you – e.g., to complete a transaction or enable third-party features.
To affiliates – within our business group for operational purposes.
For legal reasons – to comply with laws, respond to legal requests, or protect rights and property.
In business transfers – if our business undergoes a sale, merger, or restructuring.

5. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Shopify may use your data — including data collected from your interactions with this and other stores — to improve its services. Shopify is responsible for processing this data and responding to any related rights requests.
For details, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. THIRD-PARTY LINKS AND SERVICES

Our website may link to or integrate with third-party websites or platforms. We are not responsible for their privacy practices or content. Any information you share with third parties is governed by their own policies.

7. CHILDREN’S DATA

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect data from minors. If you believe a minor has provided personal information, please contact us so we can delete it.

8. SECURITY AND DATA RETENTION

We take reasonable measures to protect your information from unauthorized access or misuse. However, no security system is infallible, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes outlined here — including maintaining warranty records, processing orders, complying with legal obligations, and resolving disputes.

9. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Request deletion of your personal information.
Correct inaccurate personal information.
Request portability of your personal information.
Manage marketing preferences or withdraw consent.

You can exercise these rights by contacting us using the information below. We may need to verify your identity before processing your request.

10. INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, and processed outside of your country of residence. If transferred from the European Economic Area (EEA) or the UK, we rely on standard contractual clauses or other recognized safeguards.

11. NON-AFFILIATION & TRADEMARK NOTICE

IRONBULL Canada is an independent, Canadian-owned and operated distribution company. We are not a manufacturer and are not affiliated with, endorsed by, or connected to any other company that uses the name “IronBull” or “Iron Bull,” nor with any company whose trademarks, logos, or branding may appear similar to ours.

All product names, trademarks, and logos displayed on this website belong to their respective owners. Any use of such names is for identification purposes only and does not imply endorsement, sponsorship, or affiliation beyond authorized distribution agreements where applicable.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

13. CONTACT US

If you have any questions about our privacy practices, this Privacy Policy, or your data rights, please contact us:

📧 Email: support@ironbullcanada.com
Phone: 226-526-4559
📍 Address: IRONBULL Canada, 147 Queen St. N., Unit B, Tilbury, ON, N0P 2L0, Canada